FAQ
Can you provide technical advice on equipment selection? Подробнее

Yes, our experts can provide you with technical advice on selecting the right hydraulic equipment for your project or application. Just contact us, describe your requirements, and we will help you find the optimal solution.

How to contact your support team? Подробнее

You can contact our support team by phone - +7 771 089 44 34, email - order@ihs.kz or via online chat on our website. We are always ready to help you with any questions or problems.

Do you have a discount system for bulk orders? Подробнее

Yes, we offer a flexible system of discounts for wholesale orders. If you are interested in large quantities of products, please contact us and we will provide you with information about available discounts.

How does a product return or exchange occur? Подробнее

If you find defects in the product you received or the product is not suitable for you for any reason, please contact our customer service within 14 days of receiving your order. We will provide you with instructions for returning or exchanging the item in accordance with our return policy.

What payment methods do you accept? Подробнее

We accept payments into a bank account based on the invoice.

How can I find out if the required spare part is compatible with my equipment? Подробнее

To clarify the compatibility of a spare part with your equipment, please contact our support team. Our specialists will help you select the right spare parts based on the model and characteristics of your equipment.

Do you provide hydraulic equipment repair services? Подробнее

Yes, we provide hydraulic equipment repair and maintenance services. Our experienced technicians and specialists will help you quickly, from 3 to 15 days, restore the functionality of your equipment.

What are the product warranty terms? Подробнее

We provide a guarantee for all products we sell. The warranty period may vary depending on the type of product, but on average it ranges from 6 months to 1 year. If any defects or malfunctions are found, please contact our support team and we will help you resolve the problem.

What products does your online store offer? Подробнее

We offer a wide range of hydraulic equipment, including hydraulic pumps, hydraulic motors, hydraulic valves and much more. We also have spare parts for the repair and maintenance of hydraulic systems.

How is delivery to the regions carried out? Подробнее

Delivery to the regions is carried out by transport companies. We, on our own, deliver cargo to the terminals of the following transport companies: "Business Lines". Deliveries to the terminal in the city where the goods are received or targeted delivery are paid by the client.